Refund policy

At Gezato, your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a 14-day money-back guarantee.

Conditions for a Refund

To be eligible for a refund, the following conditions must be met:

  • The item must be in the same condition as it was received: unused, unworn, with tags intact, and in its original packaging.

  • A receipt or proof of purchase is required.

How to Request a Return

Contact our support team at Support@Gezato.com within 14 days of receiving your order.
Include the following information in your message:

  • Full name.

  • Order number.

  • Reason for the return.

  • Photos of the item, if necessary.

Our team will provide detailed instructions on how to return the product.

Refund Processing

Once we receive and inspect the returned item, you will be notified via email about the approval or rejection of your refund.

  • If approved, the refund will be processed automatically to your original payment method.

  • It may take 5 to 10 business days to reflect in your account, depending on your payment provider.

Items Not Eligible for Refund

  • Sale items or products purchased at a discount are not refundable.

  • Items that are damaged due to misuse or do not meet the conditions mentioned above.

Return Shipping Costs

The cost of return shipping is the customer’s responsibility unless the product is defective or an error occurred during shipping.

Questions?

We’re always here to help! If you have any questions about our refund policy, please reach out to us at Support@Gezato.com.

Thank you for choosing Gezato. We are committed to providing you with a reliable and transparent shopping experience.